Functional Consultant

Responsibilities:

Performs research and analysis, recommend solutions and conduct gap analyses in large or challenging projects. Activities may include in-person or telephone interviews and discussions; review of documentation, including policies, procedures, reports, forms, organization charts, schedules, or marketing material; prepare and give presentations to staff or the client; conduct primary or secondary research, using the Internet, libraries, or archives; observe client processes; benchmark with other organizations for best practices; write reports; generate samples, such as document formats or templates; facilitate process improvement sessions; develop process maps and flow charts; design, develop, pilot, administer, and interpret surveys, including hard copy, email, Web, telephone, or fax questionnaires; customize, integrate, or install software; or train staff or customer personnel.

Experience Requirements:

A Bachelors degree in technical communication, English, or journalism; business administration; market research or public relations; records management; or quality assurance; or in a discipline related to the subject matter of the project, such as safety, health, environment, finance, human resources, property, acquisitions and procurement, facilities, contracts, medical, information systems, corrections, social services, or other disciplines. Experience includes at least three years successful consulting.

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