About The Wilson Group

Headquartered in Sacramento, California, with offices in the Nation's Capitol, and Los Angeles. The Wilson Group has a national presence as a provider of business and consulting services to Federal State and local government agencies.

The Wilson Group

A broadly grounded consulting firm that fields a force of the finest, internationally, ethnically and professionally diverse, independent consultants available in American business today. We never use part-timers, interns, neophytes or students.

Our Mission

A reachable resource through which private and public sector managers can expeditiously procure precise technical, organizational, training, and management solutions.

Our Vision

Through our comprehensive bank of Master Service Agreements and Consolidated Multiple Awards Schedules, we will remain an invaluable partner with government in maintaining a well-trained, motivated workforce, and relevant, effective, up-to-date business systems.

Our Methodology

SEQC: The TWG Advantage

TWG derives its strength and thus its success from SEQC; a unique four-sided approach to service, comprised of Business Systems Analysis, Professional Expertise, Project-Integrated Quality Assurance and Continuous Client Communications.

TWG Systems Analysis:

Whether your need is for Staff Placement, Program Management, Administrative Support, Risk or Emergency Management, or any of our other services, TWG uses a well developed systematic approach arrive at exactly the service you want and need. We specifically avoid reacting to the obvious, symptomatic or surface-level issues, that can be misleading, and result in inferior solutions.

Instead, the foundation of the TWG Advantage is the long-proven Systems Approach. "Systems Thinking" is an approach to problem solving that views "problems" and problem areas as parts of an overall system.

TWG "Systems Thinking" is a framework that is based on the understanding that the component parts of a system can best be understood in the context of relationships with each other and with other systems, rather than in isolation. We believe that the only way to fully understand why a problem or element occurs and persists is to understand the part in relation to the whole.

The TWG Systems Approach views systems in a holistic manner. The Systems Thinking methodology requires the development of an understanding of a System by examining the linkages and interactions between the elements that compose the entirety of the system.

A very basic system diagram is shown below:

To aid in accomplishing this, we use Cause-And-Effect Diagramming; Fishbone and Ishikawa Analysis; Systems Flow and Process Charting; Network, Decision Tree and Six-Sigma Analysis.

Professional Expertise:

A twenty-year old government services provider, TWG provides the highest quality administrative, project management, technical, organizational, training, and management services, through the closely supervised artistry of an international pool of educated, trained, reliable, experienced professionals.

Our teams are comprised of the finest, internationally diverse professionals available in American business today. All of our project staff are full time project-specific employees or contractors. We never use students or interns at our sites. This enables us to employ an interdisciplinary "pool" approach to direct our efforts to the specific requirements of each of your business needs. This way, you get exactly the right combination of expertise to fit your job.

In addition to our own team of employed professionals, The Wilson Group has signed agreements with more than 200 nationwide subcontracting-professionals. These individuals are ready and able to perform services under our direct leadership and control. Our reputation in the industry attracts many professionals to seek us out for subcontracting work.

These consultants may be employed in several simultaneous projects or separately, under the direction of our Corporate Management and as deemed best for the satisfactory completion of a project. The Wilson Group ensures that all of our sub-contractors are subject to all of the requirements, terms and conditions and procedures detailed in any task order/contract In addition to our own team of employed professionals. Our subcontractors are ready and able to perform services under our direct leadership and control.

Project-Integrated Quality Assurance (PIQA):

At The Wilson Group, we believe that the success of our company is inextricably tied to our ability to consistently meet and exceed the expectations of our clients, and both the letter and the spirit of the scope of work.

To achieve this we must at all times, deliver to them, the highest quality professional services while maintaining the most competitive cost structure.

This commitment is anchored by a fully institutionalized, corporate-wide quality culture, which is led and directly overseen by the Chief Executive Officer and the executive staff.

One of the components of the TWG Systems Approach is the thoroughly institutionalized, Project-Integrated Quality Assurance. With PIQA, the QA system begins with the development of the proposal. At the very beginning of our process, the question is asked and must be answered: "How are we going to ensure the quality of the work we provide?"

The PIQA Process

The Wilson Group's approach to providing quality services to our clients is built upon ISO 9001:2000 Standards. Our President, Mr. Bruce Wilson, is firmly committed to providing the best service to each and every client, and he assures this goal by:

• Having on his executive staff an independent Corporate Quality Assurance Manager. The QA Manager provides executive oversight on all projects and reports directly to Mr. Wilson,
• Ensuing a continuing customer focus,
• Providing accountable leadership on each project and task order,
• Involving qualified individuals on projects/task orders, thus ensuring successful employee buy-in on projects,
• Having a written and implemented process approach to projects/tasks orders,
• Having a systemic approach to management,
• Performing continuous improvement activities,
• Taking a factual approach to decision making and
• Ensuring a mutually beneficial relationship with each of our clients.

TWG's management control of the quality process ensures that our quality program is proactive rather than reactive. We put in place a methodology for monitoring and controlling operational performance.

This control process covers several specific areas that include the following:

• Quality Assurance monitoring of the project;
• Proper supervision to ensure work and product control;
• Employee self-inspection of work products;
• A method for identifying and controlling deficiencies to include non-conformance Reporting and corrective action reports;
• Empowering our employees to come forward with innovative suggestions;
• A regular review of operational procedures;
• Up-to-date training;
• Project-specific performance incentives and solicit client feedback through the use of Customer Satisfaction Surveys.

Continuous Client Communications:

As a government services provider, we have found that the most common problem clients have with their contractors is not related to talent or skill, but rather communication. Many clients would happily take a mediocre provider who communicated well over a talented provider who did not.

TWG takes its client communications very seriously. Thus, we have developed several principles that lead to our policy of Continuous Client communications:
We answer emails quickly, even when an answer seems unnecessary. We never forget that the whole reason our client has hired us is because they don't have the time or skill set to do something themselves. Because of that, if they can't get in touch with us when they need us, their anxiety increases exponentially.

Even if we don't have an answer to our client's email or we can't complete their task for a week, we must at least email to let them know you got their email. At TWG, we see ourselves as the care provider and are happy to let the client feel that they're being taken care of.

We remain proactive in our communication. Again, be willing to email clients even when it seems a bit redundant or unnecessary. If you've told a client that you'll start their project next week on the 11th, then when the 11th rolls around, email them again and assure them that you are now beginning the project.

Often, providers only email when they have questions and when the project launches. Some clients are fine with this methodology, but to be honest, most clients don't like the idea of placing all their faith in a provider's deadline promise. So keep the initiative on your side during a project and your clients will trust you more down the road.

Our staff must be honest and straightforward. We will never give our client the absolute best-case scenario when we're discussing a project. We know that by promising the project in a week and failing to deliver, we have lost future trust with the client. Words are cheap and clients who have been in business for any length of time know that. We will always be honest, and execute on our honesty.

We take pains to be very clear and understood. Assumptions can cause major problems, especially in a world where so many decisions are made by email. We make liberal use of lists, inline email responses, and reiterations of instructions, and we are not ashamed to use simple language and basic lists.

We embrace opportunities to provider better service, and to develop the management skills of our staff. These become training grounds for the future of our effectiveness as a government services provider.

At TWG, we are not afraid of the phone. Unlike most providers, we feel very comfortable talking with our clients via phone or in person. In many cases, it is inappropriate or ineffective to handle things by email. For one thing, some clients simply prefer phone calls. Secondly, misunderstandings are always easier and faster to resolve via phone. Thirdly, voice communication creates a much more "human relationship" than email does -- and relationships are still the cornerstone of any service-based business. So we are always ready to pick up the phone when desirable.

We understand and embrace the fact that communication is our client's lifeline.